Question 1

Find your certificate

Accepted Answer

You can find all your certificates at [minaintyg.se](https://minaintyg.se/#/).

Question 2

VAB certificate

Accepted Answer

VAB certificates are sent to your inbox in the Kry app.

Question 3

I can't find my certificate

Accepted Answer

If you do not find your certificate, you are welcome to contact our telephone support, as we need to identify you via Mobile BankID for security reasons.

Question 4

How will I receive my invoice?

Accepted Answer

Invoices are sent to your e-mail and to your Kry inbox. After one week, you will receive a payment reminder via text message, another two days later a paper invoice will be sent to your home address.

Question 5

Where can I find the status of my invoice?

Accepted Answer

If you click on the link in your Kry inbox, you can check the status of your invoice.

Question 6

Can I use my free card?

Accepted Answer

Yes, free cards are valid in our digital service and at all our physical healthcare centers.

Question 7

Register your free card in the app

Accepted Answer

Enter your exemption card details before you book a meeting.   
__1.__ Log in to our app with BankID.  
__2.__ Click on "My profile".  
__3.__ Click on the gear in the upper right corner ("Settings").  
__4.__ Select "Free card (frikort)".

Question 8

Where can I find my free card information?

Accepted Answer

Depending on where in Sweden you live, you can find your free card information at [1177.se](https://e-tjanster.1177.se/mvk/login/login.xhtml) under "All other services". You can also contact a healthcare center, hospital or patient office in your region and ask for the information.

Question 9

I can't find my prescription

Accepted Answer

Contact our telephone support if you do not have a prescription from your meeting with us.

Question 10

How do I renew my prescription?

Accepted Answer

Many prescriptions can be renewed without a meeting. Log in to the app with your BankID and click on "Prescriptions". Once a doctor has approved your request, you can pick up the prescription at any pharmacy or have it delivered to your home.

Question 11

I'm having technical issues with my video meeting

Accepted Answer

Problems with a video meeting may be due to the app not having access to your microphone or camera. You may also need to update to the latest version of the Kry app in App Store or Google Play. Note that you must be logged in to the app before your care meeting begins.

Make sure you have approved access to your microphone, camera and notifications so that you do not miss important information.

Question 12

How do I know when my video meeting starts?

Accepted Answer

If you give Kry permission to send notifications to you, you do not need to be logged in to the app while you wait for your meeting. You will receive a reminder before it is time for your meeting and have plenty of time to log in to the app. We recommend this setting as it minimizes the risk that you would miss your meeting.

If you have notifications turned on, you will also receive a notification if your doctor sends you a message in the app.

Question 13

How can I book a follow-up meeting?

Accepted Answer

You can book a follow-up in our app.  
__1.__ Log in with BankID.  
__2.__ Click on "My Profile".  
__3.__ Select "Events", here you can choose which case you want to book a follow-up for.

You can see your clinician's available times in the app.

Contact us

Frequently asked questions

Certificates