Question 1

Why does healthcare cost differently in different regions?

Accepted Answer

Swedish health care is run by Sweden's regions. There are 21 regions across the country. Each region can basically decide for itself what patient charges apply.

Question 2

How do I pay my Billogram invoice?

Accepted Answer

You can pay your invoice from Billogram through a direct transfer from your bank or as a regular invoice with OCR number.

Question 3

Can I use my free card (Swedish: frikort)?

Accepted Answer

Yes, your free card is valid for both digital appointments and visits to our clinics.

__Free cards can be digital or physical__  
Most regions* have digital free cards as apart of the e-free card (e-frikort) service. Other regions use physical cards.

__Digital cards are added automatically__  
If you have a digital free card, you do not need to do anything. Your free card will be automatically added in the app.

__Here’s what to do if you have a physical card__  
If you have a physical free card, you can manually add it in the app or when you log in to our website.

You can also add your previous appointments with Kry to your free card. To do this, you need to go to a clinic or hospital. The reception staff can help you to add previous visits.

__Here’s where to find your free card details__  
You can find your free card details in the Kry app if:
- you currently have a free card
- you live in a region that uses digital free cards.

Anyone can see their free card details on 1177.se by clicking on “Övriga tjänster” (in Swedish). You can also contact a clinic, hospital or patient services office (patientkontor) in your region and ask for your details.

*At present, free cards are __not__ valid in the Västerbotten, Skåne, Gävleborg, Blekinke or Örebro regions.

Question 4

Can I get a refund if I paid too much and went over the free card limit?

Accepted Answer

Yes, you can claim a refund if you’ve paid too much. Call our support team on [08-22 77 07](tel:08-227707) and they will be able to help you.

__Here’s where to find your free card details__  
You can find your free card details in the Kry app if:
- you currently have a free card
- you live in a region that uses digital free cards.

Anyone can see their free card details on 1177.se by clicking on “Övriga tjänster” (in Swedish). You can also contact a clinic, hospital or patient services office (patientkontor) in your region to ask for your details.

Service Type	App	Clinic
Nurse	0* SEK	250 SEK
Doctor	100* SEK	250 SEK
Psychologist	100* SEK	250 SEK
Physiotherapist	0* SEK	250 SEK

Prices and payment

FAQs

Why does healthcare cost differently in different regions?

How do I pay my Billogram invoice?

Can I use my free card (Swedish: frikort)?

Can I get a refund if I paid too much and went over the free card limit?

How Kry can help