Contact us
Find answers to frequently asked questions and contact information to our support. Our patient support is open Monday-Friday 09:00–17:00,
Kry Patient Support
Contact support on phone +46 8 22 77 07 or email support@kry.se.
Please note: We cannot handle personal matters via email. Do not send sensitive information. For personal assistance, please call us and identify yourself using Mobile BankID.
Call Support
Kry Help Center
Browse our help center for quick answers about Kry and our services.
Help center
- General questions about how Kry is used and non-medical questions connected to your care appointments.
Here’s the English translation:
You’re welcome to contact us if:
- You have questions about your appointment, medical certificate, or prescription.
- Something in the app isn’t working as it should.
- You have feedback about your experience with us.
- You have questions about payments, high-cost protection, or invoices.
- You’re unsure about how something works.
- Answer medical questions and assessments. If you need to seek care, read more about how Kry works and book a time here.
- Help with booking or rebooking at Krys care centers. For support with this - please contact your healthcare center directly. Here you can find information for your specific care centre.
Need help? We’re here for you.
We know that questions can come up sometimes – whether it’s about the care you’ve received, the app, payment, or something else entirely. Don’t hesitate to get in touch during our opening hours.