Contact us
Find answers to frequently asked questions and contact information to our support. Our patient support is open Monday-Friday 09:00–17:00,
Call or email our patient support
Get help from our support team by calling 08-27 77 07 or emailing support@kry.se. Please note that we cannot handle personal matters via email. Do not send any sensitive information. For personal assistance, please call us and identify yourself using Mobile BankID, or contact us through the app.
Contact patient support in the app
In the app, you can get personal help with many different types of requests, such as questions about invoices, prescriptions and medical certificates. We handle and respond to requests on weekdays 08:00-17:00.
Kry Help Center
Browse our help center for quick answers about Kry and our services.
- General questions about how Kry is used and non-medical questions connected to your care appointments.
You’re welcome to contact us if:
- You have questions about your appointment, medical certificate, or prescription.
- Something in the app isn’t working as it should.
- You have feedback about your experience with us.
- You have questions about payments, high-cost protection, or invoices.
- You’re unsure about how something works.
- Answer medical questions and assessments. If you need to seek care, read more about how Kry works and book a time here.
- Help with booking or rebooking at Krys care centers. For support with this - please contact your healthcare center directly. Here you can find information for your specific care centre.
Need help? We’re here for you.
We know that questions can come up sometimes – whether it’s about the care you’ve received, the app, payment, or something else entirely. Don’t hesitate to get in touch during our opening hours.