Prices and payment
Our patient fees are determined by the regional authorities and may vary depending on where and how you seek care. Here you can read more about prices, patient fees, and payment in our app and at our clinics.
Digital visits usually take place at our clinic in the Sörmland region.
When you seek care in the Kry app, it usually takes place as a visit to our digital clinic located in the Sörmland region. This means that the fee you pay is determined by Region Sörmland.
If you live in a region where we have physical healthcare centers, the patient fee for a digital appointment may vary. You can always see the patient fee you’ll need to pay before completing a booking in the app. Read more about patient fees in Region Sörmland here (in Swedish).
Fees for late cancellations and missed appointments are also determined by the region where you seek care. These fees are usually slightly higher than the regular patient fee.
Patient fees
Select your region and age to see which patient fees apply to you. The patient fee depends on where you seek care. If a fee is missing from the list, it means that type of care is not available.
| Service Type | App | Clinic |
|---|---|---|
| Nurse | 0* SEK | 275 SEK |
| Doctor | 100* SEK | 275 SEK |
| Psychologist | 100* SEK | 275 SEK |
| Physiotherapist | 0* SEK | 275 SEK |
Prices for medical appointments may vary
Several factors affect what you will pay for your medical appointment:
Registration and your region: The fee for a medical visit can vary depending on whether you are registered at one of our healthcare centers and which region you live in. Patient fees are decided by the region.
Type of visit: The price may differ depending on whether your visit is digital or in-person. There can also be differences between a video appointment booked in our app and one booked through one of our healthcare centers.
Late cancellation or missed appointment: A fee may be charged if you cancel late or do not show up for your scheduled visit. This is also governed by the region’s rules. The fee may vary depending on how you booked the visit and whether it is an in-person or digital appointment.
We always follow the fees and guidelines that apply in the region where the care is provided. If you have questions about what applies to you, you are warmly welcome to call our support at 08-22 77 07.
The exemption card (Frikort) is always valid with us.
The exemption card (Frikort) is valid for both video consultations and visits to our healthcare centers. In the Västerbotten, Skåne, Gävleborg, Blekinge, and Örebro regions, you need to add your Frikort manually in the app before booking your appointment.
FAQs
Swedish health care is run by Sweden's regions. There are 21 regions across the country. Each region can basically decide for itself what patient charges apply.
You can pay your invoice from Billogram through a direct transfer from your bank or as a regular invoice with OCR number.
Yes, your free card is valid for both digital appointments and visits to our clinics.
Free cards can be digital or physical
Most regions* have digital free cards as apart of the e-free card (e-frikort) service. Other regions use physical cards.
Digital cards are added automatically
If you have a digital free card, you do not need to do anything. Your free card will be automatically added in the app.
Here’s what to do if you have a physical card
If you have a physical free card, you can manually add it in the app or when you log in to our website.
You can also add your previous appointments with Kry to your free card. To do this, you need to go to a clinic or hospital. The reception staff can help you to add previous visits.
Here’s where to find your free card details
You can find your free card details in the Kry app if:
- you currently have a free card
- you live in a region that uses digital free cards.
Anyone can see their free card details on 1177.se by clicking on “Övriga tjänster” (in Swedish). You can also contact a clinic, hospital or patient services office (patientkontor) in your region and ask for your details.
*At present, free cards are not valid in the Västerbotten, Skåne, Gävleborg, Blekinke or Örebro regions.
Yes, you can claim a refund if you’ve paid too much. Call our support team on 08-22 77 07 and they will be able to help you.
Here’s where to find your free card details
You can find your free card details in the Kry app if:
- you currently have a free card
- you live in a region that uses digital free cards.
Anyone can see their free card details on 1177.se by clicking on “Övriga tjänster” (in Swedish). You can also contact a clinic, hospital or patient services office (patientkontor) in your region to ask for your details.
How Kry can help
Our doctors, psychologists, nurses, midwifes, dieticians and physiotherapists are ready to speak with you and your family. We're available in the app 24/7.